1. Introduction
This SMS Privacy Policy describes how VoiceCentra LLC ("we," "us," "our") collects, uses, and protects information in connection with our appointment notification text messaging program (the "Program"). It supplements our general Privacy Policy, which continues to apply.
2. Information We Collect
When you enroll in the Program, we collect:
- Your mobile phone number.
- Your name, as provided during your call.
- Appointment details (date, time, and the business the appointment is with).
- A record of your consent to receive text messages, including the date and method of opt-in.
- Message delivery metadata and your replies (e.g., STOP, HELP, or confirmation responses).
3. How We Use This Information
We use the information collected through the Program solely to:
- Send you appointment confirmations, reminders, and updates you have consented to receive.
- Respond to your replies, including HELP requests.
- Honor opt-out requests and maintain required consent and suppression records.
- Comply with applicable laws and carrier messaging requirements.
We do not use your Program information to send marketing or promotional messages.
4. No Sharing of Mobile Information for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Limited Sharing to Operate the Program
We share information only as necessary to deliver the messages you have requested:
- With our SMS delivery provider and mobile carriers, solely to transmit messages to you.
- With the business your appointment is with, so it can manage your appointment.
- With law enforcement or government authorities when required by law.
These parties are not permitted to use your mobile information for their own marketing purposes.
6. Opting Out
You may opt out of the Program at any time by replying STOP to any message. You will receive one final confirmation message, after which no further messages will be sent. For assistance, reply HELP or email support@voicecentra.ai.
7. Data Retention & Security
- Consent and opt-out records are retained as required by law and carrier rules, including after you unsubscribe, to ensure your opt-out is honored.
- Message content and appointment data are retained consistent with the retention periods in our general Privacy Policy.
- Data is protected with TLS encryption in transit, encryption at rest, and role-based access controls.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or to withdraw consent. To exercise these rights, contact legal@voicecentra.ai. We will respond within 30 days.
9. Changes to This Policy
We may modify or update this SMS Privacy Policy at any time. Changes are effective upon posting to our website. Your continued participation in the Program after any change constitutes acceptance of the updated policy.
10. Contact
Privacy inquiries:
VoiceCentra LLC — Privacy Team
P.O. Box 5376, Naperville, IL 60567
Email: legal@voicecentra.ai
Website: voicecentra.ai