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Terms of Service

VoiceCentra LLC  ·  Effective Date: January 1, 2026

1. Acceptance of Terms

By accessing or using VoiceCentra (the "Service") provided by VoiceCentra LLC ("we," "us," or "our"), you ("Customer" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

VoiceCentra is a subscription-based AI-powered phone receptionist platform. The Service answers inbound calls, books appointments, and routes caller inquiries on your behalf using artificial intelligence.

  • Available 24 hours a day, 7 days a week, 365 days a year.
  • Delivered via cloud infrastructure; no hardware installation required.
  • Subject to reasonable use limits based on your subscription tier.

3. Subscription Plans & Billing

VoiceCentra is offered on a recurring subscription basis. By subscribing, you authorize us to charge your payment method on the billing cycle you select.

  • Plans are billed monthly or annually in advance.
  • Prices are listed in USD and are subject to change without prior notice.
  • Taxes may apply based on your jurisdiction.
  • Failed payments will result in a 7-day grace period before service suspension.
  • Upgrading a plan takes effect immediately; downgrading takes effect at the next billing cycle.

4. Free Trial

We may offer a free trial period at our sole discretion. At the end of the trial, your account will automatically convert to a paid subscription unless cancelled before the trial ends.

5. Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support.

  • Cancellations take effect at the end of the current billing period.
  • You retain access to the Service until the period ends.
  • No prorated refunds are issued for partial billing periods unless required by law.

6. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, state, national, or international law or regulation.
  • Transmit illegal, harassing, defamatory, obscene, or fraudulent content.
  • Impersonate any person or entity.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Attempt to gain unauthorized access to any system or network.
  • Use the Service for robocalling, spam, or unsolicited marketing calls.

7. AI Limitations & Disclaimer

The Service uses artificial intelligence and may not be perfect. You acknowledge:

  • AI responses are generated automatically and may occasionally be inaccurate.
  • VoiceCentra is not a substitute for licensed professional advice (legal, medical, financial).
  • We do not guarantee that all calls will be handled without errors or omissions.
  • You are responsible for reviewing call logs and ensuring accuracy of information provided to callers.

8. Call Recording & Consent

The Service may record calls for quality assurance and AI training purposes.

  • You are responsible for obtaining all legally required consents from callers in your jurisdiction.
  • In two-party consent states/countries, you must notify callers that calls are recorded.
  • Failure to comply with recording laws is your sole responsibility.

9. Intellectual Property

All technology, software, trademarks, and content comprising the Service are owned by VoiceCentra LLC or its licensors. You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription term.

10. Confidentiality & Data

Both parties agree to keep confidential information of the other party confidential. See our Privacy Policy for details on how we handle your data and call recordings.

11. Limitation of Liability

To the maximum extent permitted by law, VoiceCentra LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability to you for any claim shall not exceed the fees paid by you in the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless VoiceCentra LLC and its officers, directors, employees, and agents from any claims, damages, or expenses (including attorneys' fees) arising from your use of the Service or violation of these Terms.

13. Service Availability & Modifications

VoiceCentra LLC reserves the right to modify, update, suspend, or discontinue the Service — or any feature, pricing, plan, or functionality thereof — at any time, for any reason, without prior notice. This includes changes to subscription pricing, included features, usage limits, and AI behavior. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

  • Features may be added, modified, or removed at any time without notice.
  • Pricing may change at any time; continued use constitutes acceptance of new pricing.
  • AI behavior, call handling logic, and integrations may be updated at any time.

14. Termination

We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or fail to pay. Upon termination, your right to use the Service ceases immediately.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute shall be resolved by binding arbitration under the AAA Commercial Arbitration Rules. Class action waiver applies.

16. Changes to Terms

VoiceCentra LLC reserves the right to modify, update, or replace these Terms of Service — in whole or in part — at any time and for any reason, without prior notice. Changes become effective immediately upon posting to our website. Your continued use of the Service after any change constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree with any updated Terms, your sole remedy is to stop using the Service and cancel your subscription.

17. Contact

Questions regarding these Terms should be directed to:
VoiceCentra LLC
Email: legal@voicecentra.ai
Website: voicecentra.ai