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SMS Opt-In Documentation

VoiceCentra LLC  ·  Effective Date: August 28, 2026

1. About the Program

VoiceCentra LLC ("VoiceCentra") operates an SMS notification program that sends appointment confirmations, reminders, and updates on behalf of businesses that use the VoiceCentra AI phone assistant. This page documents how end users provide consent to receive these messages.

The Program sends transactional appointment notifications only. It does not send marketing or promotional messages.

2. Opt-In Method: Verbal Consent by Phone

End users opt in verbally during an inbound phone call. The flow is:

  1. A customer calls a business that uses the VoiceCentra AI phone assistant.
  2. The customer books an appointment during the call.
  3. The assistant asks the caller whether they would like to receive SMS appointment confirmations and reminders at the number they are calling from (or another number they provide).
  4. The assistant discloses the message frequency, that message and data rates may apply, and the HELP and STOP instructions.
  5. The caller must explicitly answer "yes" to be enrolled. If the caller declines or does not answer clearly, no messages are sent.
  6. Upon consent, the end user receives an SMS confirming enrollment (see Section 4).

Consent is not a condition of booking an appointment or of any purchase. The date, time, and method of each opt-in are recorded.

3. Verbal Consent Script

The AI assistant uses the following script (or a substantially identical variation) to obtain consent:

"Would you like to receive a text message confirmation and reminders for this appointment at this phone number? You'll receive up to 3 messages per appointment. Message and data rates may apply. You can reply HELP for help or STOP at any time to unsubscribe. Our SMS terms are at voicecentra.ai/sms-terms and our privacy policy is at voicecentra.ai/sms-privacy. Is that okay — yes or no?"

4. Enrollment Confirmation Message

Immediately after verbal consent, the end user receives the following opt-in confirmation SMS:

VoiceCentra: You are now opted in to appointment notifications (confirmations, reminders & updates). Msg frequency varies, up to 3 per appointment. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: voicecentra.ai/sms-terms Privacy: voicecentra.ai/sms-privacy

5. Sample Program Messages

Examples of the messages an enrolled end user may receive:

VoiceCentra: Your appointment with [Business Name] is confirmed for [Date] at [Time]. Reply HELP for help, STOP to opt out.
VoiceCentra: Reminder — you have an appointment with [Business Name] tomorrow at [Time]. Reply HELP for help, STOP to opt out.
VoiceCentra: Your appointment with [Business Name] on [Date] has been rescheduled to [Time]. Reply HELP for help, STOP to opt out.

6. Opt-Out & Help

  • Reply STOP to any message to unsubscribe. One final message confirms the opt-out; no further messages are sent.
  • Reply START to re-subscribe after opting out.
  • Reply HELP to any message, or email support@voicecentra.ai, for assistance.

7. Related Policies

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

8. Contact

Questions about this documentation:
VoiceCentra LLC
P.O. Box 5376, Naperville, IL 60567
Email: support@voicecentra.ai
Website: voicecentra.ai