1. Program Description
VoiceCentra LLC ("VoiceCentra," "we," "us," or "our") operates an SMS text messaging program (the "Program") that delivers appointment-related notifications on behalf of the businesses that use the VoiceCentra AI phone assistant. Messages may include:
- Appointment confirmations for appointments booked by phone.
- Appointment reminders prior to a scheduled appointment.
- Notifications of appointment changes, cancellations, or rescheduling.
- Responses to customer care inquiries related to your appointment.
The Program does not send marketing or promotional messages.
2. Opt-In / Consent
You enroll in the Program by providing your mobile phone number and verbally agreeing to receive text message notifications during a phone call with the VoiceCentra AI assistant (for example, when booking an appointment). Upon enrollment, you will receive a confirmation message.
Consent to receive text messages is not a condition of purchasing any goods or services or of booking an appointment.
3. Message Frequency
Message frequency varies based on your appointment activity. You will typically receive up to 3 messages per appointment (a confirmation, a reminder, and any update messages).
4. Message & Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile carrier according to your mobile plan. VoiceCentra does not charge you for messages sent through the Program.
5. Opting Out
You can cancel the SMS service at any time. Reply STOP to any message to unsubscribe. After you send STOP, we will send you one final message confirming that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, you may opt in again during a future call or contact us.
6. Help & Support
If you are experiencing issues with the messaging program, reply HELP to any message for assistance, or contact us directly at support@voicecentra.ai or +1 (630) 236-6666.
7. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier and is outside of our control.
8. Supported Carriers & Eligibility
The Program is available on major U.S. carriers. You must be the account holder of the mobile phone number enrolled, or have the account holder's permission, and be at least 18 years of age. You agree to notify us promptly if you change or deactivate your mobile number.
9. Privacy
Information collected through the Program is handled as described in our SMS Privacy Policy and our general Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
10. Changes to These Terms
We may modify or update these SMS Terms & Conditions at any time. Changes are effective upon posting to our website. Your continued participation in the Program after any change constitutes acceptance of the updated terms.
11. Contact
Questions regarding these SMS Terms should be directed to:
VoiceCentra LLC
P.O. Box 5376, Naperville, IL 60567
Phone: +1 (630) 236-6666
Email: support@voicecentra.ai
Website: voicecentra.ai